PocketWin Casino is one of four mobile casino brands powered by Intouch Games – a UK based operator and developer that builds all of its own games in-house. It launched in 2010 with a selection of original games, and has grown into an established and well-renowned mobile casino. So what’s been the key to its success? We’d bet that the exclusivity of the games, the attractive bonus offers, and the 24/7 customer support have all played a part. So if all of that sounds good, listen up and we’ll take a closer look…
Bonuses & Promotions
The first thing that caught our eye here is the no-deposit welcome bonus. When you register with PocketWin for the first time, you’ll get a free £10 bonus to use on any of their slots, bingo or casino games. And here’s the really surprising bit – this free fiver only has to be wagered once before you can withdraw anything you win from it. We’d usually expect to see wagering requirements on a free bonus like that, but none of PocketWin’s bonuses have more than x1 wagering.
There’s also a part two to the welcome offer, and that’s 200% first deposit match. If you like what you see and decide to stick around, PocketWin will match your first deposit 100% up to a max of £100. So that’s up to £100 free if you go for the top end, and yep, that’s still with x1 wagering. Just keep in mind that the maximum you can withdraw if you win from a free bonus is £50.
18+. New players only. Up to £10 free bonus credit and an up to 200% first deposit match both available to win via separate Feature Games. Deposit match available after first deposit. Max bonus £100 paid as bonus credit. Bonus credit has 40x wagering requirement. Deposits have a 1x wagering requirement. Up to £10 bonus credit expires 14 days after registration, deposit bonus feature game expires 30 days after registration. Max withdrawal without depositing is £50. You can withdraw any unspent deposit, in addition to the funds in your cashable credit account. T&Cs apply, BeGambleAware.org.
PocketWin has plenty of bonuses for existing players too. They aim to release a new slots game every month and each new game usually comes with a Game of the Month bonus attached. It’s often locked free spins, but can also be free bonus credit or a deposit match bonus, and you’ll get it the first time you play the new game.
On top of that, PocketWinn Casino also offers:
- Weekly loyalty bonuses by text for regular players
- £5 free bonus for referring a friend through the app or website
- Competitions to win free bonuses on the PocketWin Facebook page
- A Bingo loyalty scheme where you earn points to cash in for prizes or bonuses
- Seasonal promotions such as prize draws for Halloween, Christmas, etc.
All in all, there’s a lot here for both new and existing players. Of course, all of these offers have terms and conditions, so make sure you give those a read and make sure you’re happy before you create an account.
Games & Software
One of the first things you’ll notice when you visit PocketWin Casino is the games. They’re not the usual suspects that you see at the top of most other casinos’ game grids, and that’s one of the things that makes PocketWin Casino stand out from the crowd.
PocketWin has 30+ slots games that have all been built in-house by their own developers. So if you’re looking for something different from the games you see at most mobile casinos, this could be a good shout. They also have classic casino games including Roulette and Blackjack, along with PocketWin online Bingo. More on that later!
The selection of slots is pretty good, with everything from classic fruity style games to something a bit more adventurous. We went for Reel Raiders – it’s got great graphics and two mini-games where you can pick up some decent wins. All of the games also have a progressive jackpot and some of those are in the tens of thousands. If you’re chasing a jackpot win, Pocket Fruits currently has the biggest one on offer here.
If you’re a Bingo fan, you’ll be happy to hear that PocketWin also has its own 90-ball mobile Bingo game. It has five themed chatrooms; Pub, Beach, City, Shopping and Pets Corner, where players can chat with other players and the PocketWin admins. It’s all really friendly with plenty of banter between games, so that adds a nice social element to the game.
Tickets start from 10p each and you’ll earn loyalty points for every one you buy. It looks like it would take a long time for these to add up enough to trade them in for bonus credit or a prize, but one player gave us a good tip on that! Apparently, they run Bingo quizzes in the chatrooms several times a week, and you can win a lot of points if you’re fast with your answers.
The Bingo rooms also have progressive Jackpots that you can win if you get a full house before they’ve called 35 numbers in the game. So if you want to try to win one, check out those jackpot totals before you pick a room.
Payments & Security
Obviously, before you part with any of your hard-earned cash, you’re going to want to know more about the casinos’ safety and security measures. PocketWin Casino uses 256-bit TLSv1.2 digital encryption to keep players’ details safe and secure. They’re also GamCare certified which means they meet high levels of commitment to responsible gambling. Plus, they are registered with GamStop, which helps players to block all gambling sites if they need to take a break for playing online.
Fairness is a big concern with online games as well, so we took a closer look at how this works with PocketWin, especially as they create all of their own games. They’re licensed and regulated by the UK Gambling Commission, so they have to go through regular audits to make sure everything is above board. We also found out that all of their games have to go through audits with UKGC-approved testers before they can be released. In addition, they’ll check that the games’ payout rate and RNG are up to scratch. Good to know!
You can deposit into your PocketWin account via credit or debit card, Paysafecard, Skrill or PayPal and there’s a minimum deposit of £5. There’s also the option to pay by phone bill, so any deposits you make will either come off your pay-as-you-go credit or be added to your next phone bill.
There’s no minimum withdrawal amount here, but you will have to pay a fee of £3 if you want to withdraw less than £10. You can withdraw to your credit or debit card, PayPal or transfer it into your bank.
Like most casinos, PocketWin might ask you for ID at any time, and it’s likely you’ll be asked for some when you withdraw. You can send all of that in through the app’s Send ID button, which does seem to speed things up a bit. We got a text telling us that it would take 3-4 working days for the payment to reach the banking team, but bank holidays, weekends and the actual day you requested the withdrawal don’t count towards that.
PocketWin Casino has 24/7 customer support available, which is great if you’re playing in the evenings or at weekends. If you’ve got the app, you can use the Support menu to use live chat, call them or ask for a free call back. As we mentioned earlier, you can also send in your ID here if you’re asked for it.
If you need to get in touch and you can’t use the app, you can call the standard rate phone number on 01384 888100 or text ‘support’ to 88600 and they’ll call you back for free. There’s also a support email address: [email protected] – but it can take up to 24 hours to get a reply that way, so you might be better off just giving them a ring!
For us, one of the biggest draws of PocketWin Casino is the fact that it has games we haven’t seen before. If you get bored of always seeing the same ones wherever you go, you’ll definitely find something a bit different here. Withdrawals could be a bit faster and we’d love to see poker added to the mix, but if you’re after great slots games, buzzing Bingo chatrooms, low wagering bonuses, and 24/7 customer service, PocketWin could well be your new go-to casino.