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About Samba Slots Casino Website
SambaSlots.com is managed by Simba N.V., a registered company in Curaçao with the number 164834. Its address is situated at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curacao. Another company involved is Sand Tech Services Ltd, operating from Cyprus with registration number 452264. Their address is 1 Avlonos Street, Maria House, 4th Floor, 1075, Nicosia, Cyprus. Simba N.V. holds a gaming license from the Curaçao Gaming Control Board. The license number is OGL/2024/1788/1030, compliant with the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63).
Samba Slots Casino FAQ
How long do withdrawals take at Samba Slots Casino?
Typically, withdrawals are processed instantly. However, in some cases requiring manual review, it might take up to 24 hours. Once approved, funds appear in your account within 3-5 business days, subject to your bank’s policy.
What should I do if my deposit is missing?
After making a deposit, give it up to 10 minutes to process. If it's still missing and you’ve been charged, please send proof of payment to [email protected], and our team will assist promptly.
Why wasn't my withdrawal processed successfully?
Several factors could affect this:
- Incorrectly entering your full name in the ‘Beneficiary' field
- Trying to withdraw to an account under someone else's name
- Having too many payment methods linked to your account
- Your bank imposing specific limits
Why was my card deposit declined?
There are several possible reasons for a declined deposit:
- Incorrect or incomplete entry of your name in the ‘Beneficiary' field
- Expired card
- Insufficient funds
- Incorrect card detail entry
- Bank requiring specific transaction approval
- Absence of a 3D security code
- A security system flagging potential multiple account links
When will I receive my weekly cashback?
Expect your weekly cashback every Monday at 06:00 UTC. You’ll receive 10% of your net losses from the previous week, credited as withdrawable cash.
Can I modify or cancel a withdrawal request?
Once submitted, a withdrawal request cannot be changed. However, you might cancel it if the processing status allows, which is visible in the Cashier's Transactions tab. If eligible for cancellation, a ‘Cancel' button will appear in that section.
How can I view my account history?
To view your transaction, casino, and sports betting history, navigate to the Activity tab under Settings. Access Settings by clicking the profile icon in the top right drop-down menu.
What is the minimum amount for deposits and withdrawals?
The minimum deposit is 20 EUR, and the minimum withdrawal is 25 EUR. Check your transaction history under the Transactions tab in the wallet for detailed insights.
Why must I verify my account at Samba Slots Casino?
As a licensed gaming provider, Samba Slots Casino verifies personal data for player protection against identity theft and smooth financial transactions. Note: Periodic random checks on accounts may occur to bolster your security.
How long does the account verification process take?
The automated verification process usually takes anywhere from a few minutes to an hour.
Why does Samba Slots Casino need my personal data?
They collect personal data to prevent misuse and unauthorized actions. Rest assured, your information is confidential and will not be disclosed except by legal obligation. Providing accurate details ensures you can claim your winnings and confirms you’re 18 or older.